Shipping & Returns

 

Please ensure the correct address is entered at checkout.

Orders must be made by 3pm for same day delivery. We are closed on weekends, if you order after 3pm or not on a working day your order will be shipped the next working day. Please ensure someone is available to sign for your parcel. If no one is available your parcel will be taken to your nearest Royal Mail depot and will be available for collection the following day. Alternatively, you can re-arrange delivery via the Royal Mail website.

We do not parcel each parcel individually once despatched it is your responsibility to keep track of your parcel.

PLEASE NOTE- in the event you do not receive your parcel in the selected timeframe, we must be notified via email to hello@brokeandbeautifuluk.com

Pre-order

Christmas pre orders

Any pre-orders placed over Christmas, will be processed after 14th January once our offices reopen.

Please note pre-order is 2-3 weeks.

All orders that contain pre order items will be shipped as a whole order when the pre ordered items are ready to be dispatched.

Delivery

We currently offer worldwide delivery.

The prices listed below are per order, not per item.

All orders that contain pre order items will be shipped as a whole order when the pre ordered items are ready to be dispatched.

Shipping UK

£3.99 - Standard 2-3 Working Day Delivery - Royal Mail tracked and signed for

£4.99 - Next Working Day Delivery- Royal Mail tracked and signed for (order before 3pm)

Please note this is not a guaranteed service and can be subject to delays out of our control.

£7.99- Special Delivery- Delivery before 1pm the next day, This is a guaranteed service delivered by 1pm

International Delivery

All our tracking and signature services aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days.

Returns

Want to return your order? No problem! You have 14 days to return your order for a full refund or exchange (excluding delivery charge).

At the moment in time, we do not offer free returns. You would have to cover the returns cost.
Please take extra care when trying on your new purchases, as unfortunately we can’t refund or exchange any items that are marked with make-up, fake tan or body lotions etc. All items must be returned with the tags still attached.

Please ensure all returns are accompanied with a returns note. All returns will be dealt with within a 7 day period, please allow a further 7 working days for refunds to appear back into your account. Please make sure you retain your proof of return.

Remember to keep hold of your receipt to track your parcel.

We recommend that all customers retain a proof of postage receipt and keep this until you have been credited for your returned items. 

Exchanges will be processed within 7 days of being received. Exchanges are subject to availability of stock. Please note that exchanges can only be offered for items that are the same item in either a different colour or size. We do not offer exchanges for different items. 
*Please note we can only process UK exchanges. All international exchanges will be processed as a refund.

Where credits are issued when orders are returned outside of these return timescales, the credit will have no expiry date.

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If you have any problems with your order, please contact us at hello@brokeandbeautifuluk.com within 7 days of receiving your order.