How long will delivery take?
Depending on service selected:
Standard Shipping – Delivery time of 3 - 4 working days from date of dispatch*
UK Next Day – Delivery time Next working day from date of dispatch*
*Please note this is not a guaranteed service and can be subject to delays out of our control.
Have you received my return
If you have returned the parcel via a trackable service, we recommended tracking the parcel to see if it has been delivered before contacting us. If the parcel is showing as delivered, kindly allow 3-5 working days for us to process your return.
Can I exchange an item?
Sure, please email customer services for instructions email@example.com.
What are the delivery times during the Christmas period?
Although we will try our up most to have every order dispatched on time however during the Christmas period the couriers do fall a day behind with delivery times, so please order bear this in mind when selecting your delivery method.
How secure is shopping in the online shop? Is my data protected?
We use industry-standard encryption systems for potentially sensitive information such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
What exactly happens after ordering?
After placing your order, an email will be sent with your order details (please check your spam/junk folder). You will then receive another email confirming the item has been dispatched and is on its way to you.
I haven’t received an email confirming my order.
Please check your spam/junk folders. If you still haven't received an order confirmation then contact us at firstname.lastname@example.org
Do I receive an invoice for my order?
Yes an invoice/packing slip will always be included in your parcel.